Returns & Exchanges
At APG Packaging, we stand by the quality of our beauty and cosmetic packaging solutions. If you are not completely satisfied with your order, you may return unused and unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer service team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare the Shipment
Securely pack the items in their original packaging, ensuring that all components and documentation are included to prevent damage during transit.
Label and Ship
Affix the provided return shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality compliance, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing